Curriculum Vitae
My professional experience and qualifications
Contact Information
Skills
Technical Skills
- TCP/IP Networking
- Windows/Linux Administration
- Security Tools (Wireshark, Nmap, Nessus)
- Vulnerability Assessment
- Digital Forensics
Soft Skills
- Communication
- Problem Solving
- Customer Service
- Team Collaboration
- Adaptability
Professional Experience
IT & Cybersecurity Contractor
Varmdo (UK, Remote)
November 2024 - Present
- Redesigned operational systems to improve service delivery efficiency across maintenance, guest services, and housekeeping functions
- Implemented AI-driven dynamic pricing strategies and expanded digital marketing channels, increasing quarterly revenue by 164%
- Established a governance and risk management system for legal compliance, financial planning, and secure client data management
- Reengineered CRM workflows to support strategic marketing initiatives and enhance record security
Assistant Manager
Kildonan Lodge Hotel (Edinburgh, Scotland)
July 2023 - November 2024
- Managed multi-vendor reservation systems, ensuring exceptional customer service delivery and optimised administrative efficiency
- Directed stock and supplier operations, maintaining high-quality standards
- Led a forensic audit of 18 months of financial records, improving invoicing accuracy and traceability
IT & Cybersecurity Consultant
Project Based (Remote)
September 2019 - July 2023
- Conducted Cyber Essentials gap analysis and delivered a prioritised remediation plan with risk register and tracker
- Designed and deployed a Windows Server environment supporting ADDS, WDS, group policies, architected segmented wireless guest networks and tested using Windows Server BPA
- Architected IT and security systems for a startup business, optimising for cost efficiency and operational resilience
Customer Service Associate
Trafalgar Tavern Ltd. (London, England)
January 2019 - September 2019
- Ensured excellent customer experience; supervised cash handling and trained staff in service protocols
Regional Store Manager
Sushi World (Sydney, Australia)
February 2017 - December 2018
- Oversaw multi-store operations, ensuring safety compliance and optimising performance
- A supplier cyber incident sparked my interest in cybersecurity & led to implementing awareness training for store managers
Earlier Roles
Various Companies
2007 - 2017
- Assistant Manager at Scotmid Co-operative (2015-2017)
- Operations Manager at TNT Special UK (2014-2015)
- Customer Service Agent at South West Water (2013-2014)
- Commercial Apprentice at GE Oil & Gas UK Ltd. (2007-2013)
Education
Higher National Certificate (HNC) in Cyber Security & Forensics
Grade A
Higher National Certificate (HNC) in Business Management
Grade C
Scottish Higher Awards
Computer Systems Architecture and Business Management
National Progression Award
Cyber Security, Networking & Forensics
Scottish Standard Grades
Modern Studies, Business Management, Chemistry, English, Mathematics, Physics, Technological Studies (Credit Grades)